Tone of Voice Agency

A Brand Tone of Voice agency workshop with Verbal Identity

Netflix. Brew Dog. Oatly.
Voice heard. Brand noticed.

Language is constantly evolving. Politicians talk differently, comedians get edgier. None of us sound like we used to. So how do you keep your brand’s tone of voice relevant? How do you make it consistent, even as it flexes in different channels?

We have 10 years’ experience as a specialist tone of voice agency. We create effective guidelines and brand voices for the world’s fastest growing businesses.

Our unique method makes a brand voice relevant and consistent by defining it on all three levels of communication: the overarching narrative, the personality and the details.

† Not our clients. Yet.

 How Tone of Voice Guidelines increase creativity and save time and money

Find out how Mulberry used guidelines to save thousands of hours

Tone of Voice guidelines

Ready for your next social media ‘must do’ channel? Is the CEO about to say the right thing in the right way? Are your customer service letters improving customer satisfaction – or killing it? Today, a brand’s language works everywhere, all the time. So, a brand’s tone of voice guidelines need to be comprehensive and inspiring for everyone.

Our unique process completely defines the brand voice on all three levels of communication, and mixes in exercises and detailed examples. It’s won us a reputation for creating practical and inspiring tone of voice guidelines. Even better, they’re welcomed equally by agency partners and in-house teams, meaning everyone starts writing with one voice, sooner.

This Fintech expanded rapidly with clear tone of voice guidelines

Alphabet’s X identified clear ROI with a brand voice audit

Brand Voice Audit

Is your brand voice as effective as 5 years ago? What can you do to make it best-in-sector? Or best-in-world? And would that actually make any real commercial difference to your business?

Begin with an in-depth audit of your brand voice’s current effectiveness to prove the ROI of updating it and what will be needed. Change is never easy. But with these hard commercial values proven, it’s easier to win support and budget.

Make your brand voice heard.

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‘X’, Alphabet’s top-secret lab: shaping language to shape culture

‘X’, Alphabet’s top-secret lab: shaping language to shape culture

In-depth case study: One Vision for a multi-brand watch retailer

In-depth case study: One Vision for a multi-brand watch retailer

In-depth case study: One Story for Hunter Boot

In-depth case study: One Story for Hunter Boot

In-depth case study: One Voice for Votary

In-depth case study: One Voice for Votary

Luxury lifestyle brand: how to reclaim your brand’s DNA

Luxury lifestyle brand: how to reclaim your brand’s DNA

Mulberry: How do you introduce your past to a new audience

Mulberry: How do you introduce your past to a new audience

Christie’s: Working with the world’s most prestigious auction house

Christie’s: Working with the world’s most prestigious auction house

Twinings’ Ovaltine

Twinings’ Ovaltine

Glint: How do you use language to launch a new global

Glint: How do you use language to launch a new global

Portas: How do you stand up for intuition?

Portas: How do you stand up for intuition?

GLTC: It’s not enough to change the strategy. You have to change your culture to match your strategy.

GLTC: It’s not enough to change the strategy. You have to change your culture to match your strategy.

SABMiller: Quenching a client’s thirst for NPD

SABMiller: Quenching a client’s thirst for NPD

B&Q: A change of strategy needs a change of behaviour

B&Q: A change of strategy needs a change of behaviour

Vauxhall: How do you get 200 people to speak with one

Vauxhall: How do you get 200 people to speak with one

easyCar Club

easyCar Club

MYLA

MYLA

Global Jeweller: When should a brand grow beyond its Founder?

Global Jeweller: When should a brand grow beyond its Founder?

Digital Agency: Aligning the stories of the CEO, the European Creative

Digital Agency: Aligning the stories of the CEO, the European Creative

Luxury Fragrance: A globally-famous Founder’s startup story – second-time around

Luxury Fragrance: A globally-famous Founder’s startup story – second-time around

Ultra-Luxury Hospitality: How to name the world’s greatest hotel

Ultra-Luxury Hospitality: How to name the world’s greatest hotel

Christie’s: International Real Estate

Christie’s: International Real Estate

Pharma Startup: How brand narrative adds margin in a commodity b2b

Pharma Startup: How brand narrative adds margin in a commodity b2b

Hunter Boot: From mudwalk to catwalk

Hunter Boot: From mudwalk to catwalk

Votary: A personal luxury strategy for an overcrowded category

Votary: A personal luxury strategy for an overcrowded category

Vauxhall: How do you speak British?

Vauxhall: How do you speak British?

Fine Jeweller: A fast-growing global brand needs one story, one voice

Fine Jeweller: A fast-growing global brand needs one story, one voice

GF Smith: From paper company to creative partner

GF Smith: From paper company to creative partner

Belstaff: re-positioning a British Brand in the global market

Belstaff: re-positioning a British Brand in the global market

Paraiba: How do you launch a brand if you’ve never launched

Paraiba: How do you launch a brand if you’ve never launched

Teknavo: How to talk tech to CEOs

Teknavo: How to talk tech to CEOs

Mobispot: How language helps you pivot from B2C to B2B

Mobispot: How language helps you pivot from B2C to B2B

Fred Perry: What is a brand book really for?

Fred Perry: What is a brand book really for?

McQ: A contender, not a pretender

McQ: A contender, not a pretender

Text analytics reveals what people really think of your staff

Text analytics reveals what people really think of your staff

Fred Perry: It’s not about the price tag

Fred Perry: It’s not about the price tag

TalkTalk

TalkTalk

Adstream: How do you sell tech to Creatives?

Adstream: How do you sell tech to Creatives?

Reminding a catalogue company that they were never just a catalogue

Reminding a catalogue company that they were never just a catalogue

When a word is worth $50,000

When a word is worth $50,000

Tourneau

Tourneau

Votary: From brand strategy to naming architecture

Votary: From brand strategy to naming architecture

Votary: A natural product needs a tone of voice that sounds natural

Votary: A natural product needs a tone of voice that sounds natural

Hunter: Everyday Pioneers

Hunter: Everyday Pioneers

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