Case studies

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Selfridges

A simple visual and verbal identity on these London posters helped Selfridges have a distinctly merry, and recession-bucking Christmas.

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Global Gym Chain

Global Gym Chain: why attrition rates don’t correlate with NPS (and what you do when that happens).

Reducing churn with text analytics. The Head of Customer Experience at a global gym chain was conducting twice yearly ‘deep […]

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