Case studies

Global Gym Chain

Global Gym Chain: why attrition rates don’t correlate with NPS (and what you do when that happens).

Reducing churn with text analytics. The Head of Customer Experience at a global gym chain was conducting twice yearly ‘deep […]

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SABMiller: Quenching a client’s thirst for NPD

  One of the two biggest brewers in the world, SABMiller needs to continually introduce new products in order to […]

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